Help
Ordering
Shop confidently at Built Different, making the most of our 30-day moneyback guarantee, 180-day exchange policy, and exceptional customer service.
30-Day Moneyback Guarantee
We want you to adore your shirts. If you're not completely satisfied with your purchase, return it within 30 days of receiving the products for a full refund.
180-Day Exchange Policy
You also have a 180-day window to test our products and request an exchange or store credit. Please ensure that products are returned in new or gently used condition, as we reserve the right to decline a refund if a product is returned damaged or heavily used.
Exceptional Customer Service
Our customer support team consistently achieves outstanding metrics and frequently receives positive reviews. We are available daily from 9 am to 5 pm and you can expect a response within 24-48 hours, depending on email volume.
The return period begins from the day you receive your items. We cover the return shipping costs.
We accept a variety of payment options on our website.
You can pay with Visa, Mastercard, Discover, American Express, and most major credit cards.
For Express Checkout, we offer Amazon Pay, Shop Pay, and PayPal. You can also use Apple Pay on Apple mobile devices.
To pay with a credit card, proceed to the payment page during checkout and enter your credit card information.
Please note that pricing will be converted to your local currency during the checkout process.
Ordering from Built Different is easy.
Here's a quick rundown of the process from purchase to delivery:
- Place an order on our website.
- Receive an order confirmation email from us.
- Your order will be shipped within 2-3 business days.
- Get tracking information to monitor your delivery. The delivery timeframe varies depending on your location.
- The courier will deliver your order to your doorstep.
It's that simple! If you have any questions or need assistance, feel free to reach out and we'll be happy to help.
We always send an order confirmation through email right after purchase. If you didn't receive yours, please check your inbox, spam or trash folders.
If you still can't find it, please contact us and we'll look into this for you.
Need to cancel your order or make some changes?
Just drop us a message HERE and how we can assist you depends on whether your order has been shipped or not.
If your order has not been shipped
We can cancel and refund it for you. Please be aware that there may be a delay between when you notify us and when we respond to your email. During this time, your order may be shipped.
If your order has been shipped
If your order has been shipped, you will need to wait until the order is delivered. You can start your return HERE.
At Built Different, we understand concerns regarding potential duties and taxes, especially in light of Brexit changes.
We cover all duties and taxes for orders shipped to the United Kingdom and Europe. You won't encounter any additional charges upon delivery.
You can shop with confidence knowing that the price you see at checkout is the final price you'll pay. No surprises or unexpected fees upon delivery.
If you have any further questions or concerns about duties and taxes, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.
As a small business, we currently operate exclusively online.
While we don't have a physical store in London, we strive to provide a seamless online shopping experience. This allows us to keep our operations efficient and costs low, ultimately offering you the best value for our products.
If you have any questions or need assistance with your order, our customer support team is here to help.
Shipping
We're able to offer our product for sale in specific areas of the United States, United Kingdom, and Europe.
This is because we’d love to have every aspect of the customer experience, including shipping, returns, and warranty services, meet our high standards. Making our products available in more regions demands additional resources.
We don't have a specific timeline at the moment but we'll keep our customers posted on any updates or changes in our distribution. Please know that we're actively exploring ways to make it happen.
We do not offer shipping to these regions at this time:
- Guernsey
- Iceland
- Isle of Man
- Channel Islands
If your area is not listed, please proceed with a test order and input your address. You'll be able to confirm if we can ship to your location if your country is available for selection just before checkout.
You can also reach out to us for confirmation.
The shipping fee depends on your location. To confirm the exact amount, please proceed with a test order and input your address. You'll be able to confirm the cost just before checkout.
We offer free shipping for orders over £90.
We'll send you the tracking information right after shipping your order. If you didn't receive yours, please check your inbox, spam or trash folders.
You can also track the order from our Help Center.
If you encounter any shipping issues (returned to sender, lost in transit, delivered but not received, etc) and need further assistance, please contact us and we'll look into this for you.
Products
Built Different is a company from the United Kingdom. The majority of our operations are centered at our main office in Manchester.
We obtain our fabric and perform the cutting and sewing processes in China.
Tyler and Mark, the founders of Built Different, carefully chose manufacturing partners known for their professionalism and high-quality work. They personally visited the factory multiple times, establishing a strong relationship. Our shirts are manufactured under strict guidelines and specifications to meet Built Different's standards.
Built Different shirts are crafted with precision to provide unparalleled comfort and style.
The fabric used in these shirts is a premium 160g butter-soft blend of 60% combed ringspun cotton and 40% polyester jersey.
This carefully chosen combination ensures a soft and luxurious feel against the skin while also enhancing durability.
At Built Different, we are committed to providing a diverse range of sizes to ensure that everyone can enjoy our comfortable and stylish shirts.
Our size range currently spans from L to 5XL, offering a variety of options for individuals seeking a perfect fit. We understand the importance of inclusivity and are proud to accommodate a broad spectrum of body sizes.
While our current size range is extensive, we acknowledge that there is room for growth. We are actively exploring options to expand our sizing even further in the future. Our goal is to meet the diverse needs of our customers and provide a comfortable fit for everyone.
You can find the size guide above the "Add to Cart" button on every product page.
This will provide the most accurate guidance on what size to order.
Additionally, you can consult the size chart below for further reference.
You can find the size guide above the "Add to Cart" button on every product page. This will provide the most accurate guidance on what size to order.
Additionally, you can consult the size chart below for further reference.
Taking care of your Built Different shirts is essential to ensure they maintain their quality and comfort over time.
Follow these simple care instructions to keep your shirts looking and feeling great:
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Machine Wash Cold
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When it's time to clean your Built Different shirt, use a washing machine with cold water. Cold water helps preserve the colors and prevents shrinkage.
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Wash with Like Colors
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To prevent color bleeding and maintain the vibrancy of your shirt, wash it with similar colors. This helps avoid any unwanted color transfers during the washing process.
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Tumble Dry Low
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After washing, tumble dry your Built Different shirt on a low setting. This gentle drying method minimizes shrinkage and keeps the fabric in optimal condition.
By following these care instructions, you'll ensure that your Built Different shirts stay in top-notch condition, providing you with long-lasting comfort and style.
When you choose Built Different, you're not just choosing a comfortable shirt; you're choosing a product crafted with ethical and sustainable values.
Built Different stands out from the crowd with a vertically integrated supply chain. Unlike many companies, we manufacture our shirts in close proximity to our material suppliers. This unique approach minimizes our carbon footprint and allows us to maintain control over every step of the production process.
Our fabric mill employs eco-friendly practices to reduce water consumption during the dyeing process. They also recycle 80% of the fabric wastes into other goods.
We actively seek innovative solutions and explore new technologies to further enhance our environmental initiatives. Our goal is to lead by example and inspire positive change within the industry.
We understand that some of our customers would like to try out a few pieces before committing to a bundle to ensure the right size.
Providing flexibility is key for us so whether you're interested in purchasing a single item or opting for a bundle, we've got you covered.
This option is available for Crew Necks, V-Necks, and Boxers.
Burgundy is currently out of stock will be available on September.
We're working diligently to replenish our inventory and ensure that you can find the perfect fit for your needs.
To join the waitlist for our restock, please fill out the form provided HERE and select Waitlist as your contact reason.
Once you've submitted the form, sit back and relax. Our team will keep you informed every step of the way.
Thanks for your patience!
We offer packs of shirts curated with specific themes in mind to cater to diverse preferences.
Each pack features the same style of t-shirt, with the only difference being the colours included.
These packs are designed to provide variety and accommodate different style preferences.
Returns, Refunds, and Exchanges
We want you to love your t-shirts! If you are not 100% satisfied with your purchase, please return it for a full refund within 30 days of purchase.
Products must be returned in new or gently used condition - we reserve the right to refuse a refund if a product is returned damaged or heavily used.
Underwear is not returnable.
To process your return, please send a request using our returns portal.
We will respond to your request within 1-2 business days and will provide you with a return shipping label.
Reimbursement
We will issue your refund within 5 business days of receiving your return. You will be notified via e-mail once the refund has been processed. The refunded amount should be available on your original method of payment within 3-5 business days, depending on your payment method.
It is very easy to process a return. If you need another size, color, or style, we got you covered.
You have 180 days to try our products and send them back for an exchange or store credit.
Products must be returned in new or gently used condition - we reserve the right to refuse an exchange if a product is returned damaged or heavily used.
Underwear is not returnable.
To process your return, please send a request using our returns portal.
We will respond to your request within 1-2 business days and will provide you with a return shipping label.
Exchange
We will issue your replacement within 5 business days of receiving your return. You will be notified via e-mail once it has been processed. We will send you the tracking information as soon as it's on its way.
Company
At Built Different, we are driven by a singular mission: to empower plus-size men with high-quality clothing that celebrates their unique style and physique. Our journey began when Mark, our CEO, recognized a glaring gap in the market for fashionable and comfortable clothing designed specifically for larger men.
In many retail outlets, plus-size men often struggle to find clothing that fits well and makes them feel confident. Frustrated by the lack of options available, Mark decided to take matters into his own hands. He envisioned a brand that not only offered stylish apparel but also embraced the diverse shapes and sizes of men.
Our commitment to inclusivity and quality craftsmanship is at the heart of everything we do. From our meticulously designed garments to our customer-centric approach, every aspect of Built Different reflects our dedication to serving the needs of our community.
Despite the challenges, we embarked on this journey with unwavering determination. We believe that every man deserves to look and feel his best, regardless of size. With this vision in mind, Built Different was born.
Today, we continue to push boundaries and challenge stereotypes in the fashion industry. Our team works tirelessly to create clothing that not only fits well but also exudes confidence and style. We are proud to be a beacon of inclusivity and representation in an industry that often overlooks the needs of plus-size individuals.
As we look to the future, our commitment to our customers remains steadfast. We will continue to innovate, evolve, and expand our offerings to ensure that every man can embrace his unique identity with pride. At Built Different, we're not just selling clothing – we're empowering a community.
We recommend consulting our help center for instant answers. If your question isn't addressed there, feel free to reach out to us directly.
Our customer service team is available from Monday to Friday. Please give us 24-48 hours to respond to your message.
Future Releases
We value your feedback and suggestions as they help us improve our products and services to better meet your needs.
So we can continue evolving and innovating based on your input, please share your thoughts with us HERE and select Feedback as your contact reason.
We appreciate it!
We recognize the importance of providing clothing that accommodates individuals with longer upper bodies.
Tall Fit T-shirts will be released next Thursday, 07/11/2024 (estimate).
Your feedback and suggestions have played a crucial role in shaping this initiative and we appreciate your support as we work towards making our products even better.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team. We're here to help!
We understand the importance of offering a diverse range of colours to suit different preferences and occasions.
While we cannot provide a specific timeline for when these colours will be available, please know that we are considering your feedback as we plan for future releases.
We value your thoughts and welcome any additional feedback you may have. Please contact us if you have any further suggestions or questions.